How engagements work, the problems we solve, and the outcomes these projects target.
How an Engagement Works
Every engagement starts the same way: a free 15-minute consultation to understand what you send, where it's landing, and what you've already tried. From there, a typical deliverability project moves through diagnosis, a prioritized fix plan, and implementation support - with Microsoft 365 problems the most common reason senders reach out.
The Kinds of Problems We Solve
Microsoft junking. Mail that inboxes everywhere except Microsoft 365 and Outlook.
Sudden reputation drops. A sender whose placement collapsed after a list or infrastructure change.
Hard blocks. Senders stuck on a Microsoft or blocklist rejection they can't clear.
Authentication failures. SPF/DKIM/DMARC misconfigurations breaking legitimate mail.
B2B list decay. Rising bounces and complaints from a stale business list.
What Results Look Like
Illustrative of the kind of outcome these projects target (representative scenarios, not specific clients):
| Situation | Target outcome |
|---|---|
| Mail junking at Microsoft 365 despite clean Gmail placement | Authentication aligned, reputation rebuilt, Microsoft inbox placement restored |
| Stuck on a Microsoft hard block | Root cause resolved, block cleared, sending resumed |
| Rising complaints from a decayed B2B list | Risky and dead addresses suppressed, complaint rate brought back under threshold |
Frequently Asked Questions
What kinds of email deliverability problems do you solve?
How does a deliverability engagement work?
Emails landing in spam?
Henry Timmes diagnoses why your mail isn't reaching the inbox - Microsoft 365, Gmail, Yahoo and beyond - and maps a practical fix. Book a free 15-minute call, no obligation.
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