Frequently Asked Questions?

All the most important questions regarding campaign content on a single page.

Inlining CSS is important for email for several reasons. First, it ensures that the email content is rendered consistently across different email clients. Since email clients often have different default styles and may block external stylesheets, inlining the CSS styles ensures that the styles are applied directly to the HTML elements in the email. This can prevent rendering issues and ensure that the email looks the same for all recipients, regardless of the email client they are using.

Second, inlining CSS can improve email deliverability. Many email clients and spam filters use certain criteria to determine whether an email is spam or not, and one of those criteria is the use of external stylesheets. Emails that use external stylesheets may be flagged as spam or may not be delivered at all, which can negatively impact engagement and conversions. By inlining the CSS, the email is more likely to be delivered to the recipient's inbox and avoid being filtered into the spam folder.

Finally, inlining CSS can improve the performance of the email. Since the styles are applied directly to the HTML elements, the email client does not need to download the external stylesheets, which can reduce the email's load time. This can be especially important for mobile users, who may have slower internet connections or limited data plans..
HTML sanitizing is the process of removing or modifying potentially dangerous code from HTML content in order to prevent security vulnerabilities or rendering issues. In the context of email, HTML sanitizing is particularly important because email clients may not display HTML content as intended or may block certain types of code altogether.

The main reason for HTML sanitizing in email is to prevent security vulnerabilities. Malicious code or scripts embedded in an email can be used to steal personal information or install malware on the recipient's device. HTML sanitizing can remove or modify these potentially harmful elements to protect the recipient's device and data.

Another reason for HTML sanitizing is to ensure that the email is displayed correctly in all email clients. Email clients may interpret HTML code differently, which can lead to rendering issues or a broken email design. HTML sanitizing can remove or modify any code that may cause rendering issues, ensuring that the email looks consistent across different devices and email clients.

Finally, HTML sanitizing can also improve the performance of the email. Bloated or unnecessary code can increase the email's file size, which can slow down the load time and negatively impact the user experience. By removing unnecessary or potentially harmful code, HTML sanitizing can help to optimize the email for the best possible performance.

Overall, HTML sanitizing is an important step in email marketing to ensure security, consistent rendering, and optimal performance. By removing potentially harmful code and optimizing the HTML content, email marketers can improve engagement and ensure a positive user experience for their recipients.
HTML compression is the process of reducing the file size of an HTML email by removing unnecessary white-space, comments, and other redundant code. In email marketing, HTML compression is important because it can improve the email's load time and ensure a better user experience for the recipient.

The primary reason for HTML compression in email is to optimize the email's performance. Since email clients often have size limitations on the emails they can display, compressing the HTML code can help to reduce the file size of the email and ensure that it loads quickly for the recipient. This is particularly important for mobile users who may have slower internet connections or limited data plans.

Another reason for HTML compression is to ensure that the email is delivered to the recipient's inbox. Email clients and spam filters often have size limitations, and emails that are too large may be blocked or sent to the spam folder. By compressing the HTML code, email marketers can reduce the file size of the email and increase the chances that it will be delivered to the recipient's inbox.

Finally, HTML compression can also improve the email's open and click-through rates. Since emails that load quickly and provide a positive user experience are more likely to be read and engaged with by the recipient, compressing the HTML code can help to improve engagement and drive conversions.
Non-ASCII characters are characters that are not part of the ASCII character set, which includes the standard English alphabet and punctuation marks. In email, non-ASCII characters can cause rendering issues, garbled text, and other problems that can negatively impact the user experience. To address this issue, non-ASCII character replacement is important in email.

The primary reason for non-ASCII character replacement is to ensure that the email is displayed correctly across different email clients and devices. Some email clients may not support non-ASCII characters or may display them incorrectly, leading to garbled text or rendering issues. By replacing non-ASCII characters with their ASCII equivalents or other compatible characters, email marketers can ensure that the email looks consistent and professional across all devices and email clients.

Another reason for non-ASCII character replacement is to prevent spam filters from blocking the email. Some spam filters may flag emails that contain non-ASCII characters as potential spam, leading to the email being blocked or sent to the recipient's spam folder. By replacing non-ASCII characters with ASCII equivalents or other compatible characters, email marketers can increase the chances that the email will be delivered to the recipient's inbox.

Finally, non-ASCII character replacement can also improve the accessibility of the email. Some users may have visual impairments or other disabilities that make it difficult to read non-ASCII characters. By replacing non-ASCII characters with ASCII equivalents or other compatible characters, email marketers can ensure that the email is accessible to all recipients, regardless of their individual needs.
The font size used in an email can have a significant impact on its deliverability. This is because some email clients and spam filters view certain font sizes as a potential indicator of spam or malicious content. As a result, email marketers need to carefully consider the font size used in their emails to ensure that they are delivered to the recipient's inbox.

One of the primary reasons that font size can impact email deliverability is that some email clients and spam filters view small font sizes as a potential indicator of spam or phishing attempts. Emails that use small fonts may be flagged as potential spam or malicious content, leading to the email being blocked or sent to the recipient's spam folder. To avoid this issue, email marketers should use a font size of at least 14px to ensure that the email is delivered to the recipient's inbox.

On the other hand, using excessively large font sizes in an email can also negatively impact its deliverability. This is because some email clients and spam filters view excessively large font sizes as an attempt to deceive or mislead the recipient. Emails that use excessively large fonts may be flagged as potential spam or malicious content, leading to the email being blocked or sent to the recipient's spam folder. To avoid this issue, email marketers should use a font size that is appropriate for the content and design of the email.
The color of the font used in an email can impact its deliverability and inboxing in certain circumstances. The use of certain colors, such as red and green, may trigger spam filters and cause the email to be sent to the recipient's spam folder.

Red font is often associated with urgent or important messages, such as warnings or notices. This can cause spam filters to flag emails with red font as potentially spammy or deceptive, and as a result, the email may be sent to the recipient's spam folder. Similarly, the use of green font can also trigger spam filters, as it is often associated with financial or investment-related messages.

In general, it is best to avoid using font colors that are commonly associated with spam or deceptive messages. Instead, it is recommended to use more neutral colors, such as black or gray, that are less likely to trigger spam filters
Generally, Diacritics won't impact delivery, but there are some instances where it can depending on the email client and spam filtering software being used.
  • Encoding issues: If an email message is not properly encoded, diacritics and other special characters may not display correctly for the recipient, which could make the message more difficult to read or understand.
  • Email client compatibility: Some email clients may not be configured to handle diacritics properly, which could cause issues with the display or delivery of the message.
  • Spam filters: Some spam filters may flag emails containing diacritics as potential spam, particularly if the diacritics are used in a way that is commonly associated with spam or phishing attempts.
  • Technical limitations: Some email systems may have technical limitations that prevent them from handling diacritics or other special characters properly, particularly if they are older or less sophisticated systems.
Broken links in email messages can cause issues for the recipient, but they do not typically impact the delivery of the email itself.

When a recipient clicks on a broken link in an email message, they may be taken to a non-existent webpage, a 404 error page, or an unrelated page that does not provide the information they were expecting. This can lead to frustration for the recipient and may cause them to question the legitimacy or accuracy of the email message.

In some cases, broken links in email messages may also trigger spam filters or other security measures. Some email clients and systems are configured to flag emails containing broken links or other suspicious content as potential spam or phishing attempts, which could result in the email being blocked or sent to the recipient's spam folder.

To avoid issues with broken links in email messages, it's important to test all links before sending the email and to ensure that the links are valid and working properly. It's also a good idea to include descriptive text or a call-to-action with the link, so the recipient knows what to expect when they click on it.
Background images are not recommended for email for several reasons:
  • Inconsistent support: Different email clients and devices may not support background images, or may support them in different ways. This can lead to inconsistent display of the email message, with some recipients seeing a plain background instead of the intended image.
  • Increased email size: Including background images in an email can significantly increase the file size of the message, which can cause the email to load more slowly for the recipient. This can also increase the likelihood of the email being flagged as spam or being blocked by email filters.
  • Accessibility issues: Background images can create accessibility issues for recipients who use screen readers or other assistive technology to access email content. If the image contains important information or content, these users may not be able to access it effectively.
  • Design limitations: Using a background image can also limit the design options available for the email message, as the image may not display as intended on all devices or in all email clients. This can make it difficult to create a consistent, cohesive design across different email clients and devices.
Oversized images in email can have several negative impacts, including:
  • Slow email load times: Large images can significantly increase the file size of an email, which can cause the email to load more slowly for the recipient. This can lead to frustration and decreased engagement with the email content.
  • Increased likelihood of spam filters: Emails that contain large images may be more likely to be flagged as spam or filtered out by email clients or spam filters. This is because large images can be associated with phishing or other malicious activities.
  • Reduced deliverability: Emails with large image files may be more likely to be blocked or rejected by email servers, particularly if the images are too large to be delivered through the recipient's email provider.
  • Inconsistent display: Large images may not display correctly on all devices or email clients, leading to an inconsistent user experience. This can be particularly problematic for mobile users or users with slower internet connections.
Yes, text-to-link ratio is a real concept in email marketing. Text-to-link ratio refers to the balance between text and links in an email message. Essentially, it refers to the amount of text in an email message relative to the number of links included.

Having a balanced text-to-link ratio is important because it can impact the deliverability and effectiveness of an email message. If an email contains too many links and not enough text, it may be flagged as spam or filtered out by email clients or spam filters. This is because emails with a high ratio of links to text can be associated with phishing or other malicious activities.

Additionally, having too many links in an email can be overwhelming for the recipient and may decrease engagement with the email content. On the other hand, if an email contains too much text and not enough links, it may be less effective at driving traffic to the intended destination.

While there is no specific "ideal" text-to-link ratio that applies to all email campaigns, it's generally recommended to aim for a balanced ratio that includes enough text to provide context and value to the recipient, while also including enough links to drive engagement and achieve the desired outcome. A good rule of thumb is to aim for a text-to-link ratio of at least 90/10, with at least 90% of the email content consisting of text.
Yes, text-to-image ratio is a real concept in email marketing. Text-to-image ratio refers to the balance between text and images in an email message. Essentially, it refers to the amount of text in an email message relative to the number and size of images included.

Having a balanced text-to-image ratio is important because it can impact the deliverability and effectiveness of an email message. If an email contains too many large images and not enough text, it may be flagged as spam or filtered out by email clients or spam filters. This is because emails with a high ratio of images to text can be associated with phishing or other malicious activities.

Additionally, having too many images in an email can increase the load time of the email and may be overwhelming for the recipient. On the other hand, if an email contains too much text and not enough images, it may be less visually engaging and may not effectively communicate the intended message.

While there is no specific "ideal" text-to-image ratio that applies to all email campaigns, it's generally recommended to aim for a balanced ratio that includes enough text to provide context and value to the recipient, while also including enough images to make the email visually engaging and communicate the intended message effectively. A good rule of thumb is to aim for a text-to-image ratio of at least 90/10, with at least 90% of the email content consisting of text.
Yes, the presence of links in email content that are identified as spammy or malicious and added to a blacklist can significantly impact email delivery.

Blacklists are compiled and maintained by various organizations and internet service providers (ISPs) to identify and block emails that are associated with spam or other suspicious activities. When links in email content are identified as spammy or malicious and added to a blacklist, ISPs may automatically filter or block emails containing those links, resulting in poor email deliverability rates.

To maintain good email deliverability, email marketers should avoid using links that are known to be spammy or malicious, and use reputable sources for their links. They can also regularly monitor their email metrics to identify any issues that may affect deliverability and take corrective measures.
Yes, the use of successive punctuations in email content can potentially cause inboxing issues. Successive punctuations, such as multiple exclamation marks (!!!) or question marks (??), are often associated with spammy or low-quality content, which can trigger spam filters and result in poor email deliverability.

Furthermore, some ISPs and email clients may also consider the excessive use of punctuations as a sign of unprofessionalism or lack of credibility, which can further harm the reputation of the sender and reduce the likelihood of inboxing.

Therefore, it is recommended to avoid the use of successive punctuations in email content and instead focus on delivering relevant and valuable content that adheres to good email practices.
Yes, excessive use of all capitalized words in email content can potentially impact email delivery.

The excessive use of all caps in email content is often associated with spammy or low-quality content, and can trigger spam filters, leading to poor email deliverability. This is because many email clients and ISPs consider excessive use of all caps as an attempt to grab the recipient's attention and can be seen as aggressive or unprofessional.

Additionally, using all caps in email content can also be perceived as shouting, which can negatively affect the reader's experience and create a sense of discomfort or annoyance.
Yes, spam keywords in email do exist. These are words or phrases that are commonly associated with spam or unsolicited email messages. Some examples of commonly flagged spam keywords include:
  • "Free"
  • "Guaranteed"
  • "Limited time offer"
  • "Earn money"
  • "Make money fast"
These keywords can trigger spam filters or cause email messages to be flagged as spam by email providers. However, it's important to note that the use of these keywords alone does not necessarily mean an email is spam. Many legitimate marketing emails may include some of these words or phrases, particularly if they are relevant to the product or service being offered.
Non-printable characters, also known as control characters or ASCII control characters, are characters that do not have a visible representation in printed or displayed text. These characters are used to control the formatting and behavior of text in electronic communications, such as emails.

Some common examples of non-printable characters include the carriage return (CR), line feed (LF), tab (TAB), and backspace (BS) characters. These characters are typically used to format text, add white-space, or control the flow of text in an email.

In email communications, non-printable characters can sometimes cause issues with formatting or display, particularly when sending emails between different operating systems or email clients. To avoid such issues, it is recommended to use plain text formatting in emails and avoid using non-standard characters or formatting that may not be universally recognized.
While it is not common for a CDN to have a direct negative impact on email delivery, there are some scenarios where a CDN can indirectly affect email deliverability:
  • CDN downtime or performance issues: If the CDN hosting images or other content used in an email experiences downtime or performance issues, it can result in slow loading or broken images in the email. This can cause recipients to lose interest in the email and reduce engagement, which can indirectly impact email deliverability over time.
  • CDN reputation issues: If a CDN is associated with spam or malicious activity, ISPs may block or filter emails containing links to content hosted on that CDN. This can result in poor email deliverability rates and negatively impact the sender's reputation.
  • Incompatibility with email clients: Some CDNs may not be compatible with certain email clients, which can result in broken images or content in the email. This can negatively impact the recipient's experience and reduce engagement, indirectly affecting email deliverability.
To avoid these potential issues, it is recommended to use reputable and reliable CDNs that are optimized for email and have a good reputation. Additionally, it is important to thoroughly test emails before sending to ensure that all content is loading correctly and that the email is displaying properly across different email clients and devices.
Unused classes and IDs in email content are unlikely to have a direct impact on email delivery. However, they can indirectly affect email deliverability in the following ways:
  • Increased email size: Unused classes and IDs can increase the size of an email file, which can result in longer load times and potentially impact the recipient's experience. This can indirectly affect email deliverability over time if recipients are less likely to engage with slow-loading emails.
  • Cluttered code: Unused classes and IDs can clutter the code of an email, making it harder for email clients and ISPs to analyze and interpret the email content. This can potentially trigger spam filters or cause formatting issues that indirectly affect email deliverability.
  • Reputation impact: In rare cases, unused classes and IDs in an email can be associated with malicious or spammy behavior, which can negatively impact the sender's reputation and indirectly affect email deliverability.
To avoid these potential issues, it is recommended to keep email code clean and optimized, removing any unused classes and IDs. This will help to reduce the file size of the email and make it easier for email clients and ISPs to analyze and interpret the content, potentially improving email deliverability over time.
Yes, Campaign Cleaner is a monthly subscription, based on the subscription level, you will be able to use the tool a certain amount of times per month.

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